Portland, OR

Poor customer service, lack of communication with customer. Hiding information for customers just to charge extra$$ Gilda and crew are not honest people. Worries only for $$ never for customer needs. Team doesn’t know how to make changes on policies without mistakes. Think twice before making any business with this agent.

Thank you, Lori A Saunders for your outstanding support and professionalism. Your patience made all the difference, and I truly appreciate how you took the time to help me.

I recently had quite an ordeal when I accidentally locked my two fur babies in the car on a hot day. In the scramble to get them out, I somehow ended up with two different companies on the scene, both claiming they were owed payment, even though only one actually did the work. When I called my insurance agent for help, she immediately gave me the information I needed and took charge of the situation. While it still took almost two hours before I could get back into my car (thankfully the engine wasn’t running), she and her team made sure everything was handled and that I didn’t get stuck in the middle of the billing confusion. This experience taught me a valuable lesson, but more than that, it reminded me how blessed I am to have such a caring and capable agent in my corner. Her professionalism, compassion, and quick action turned a stressful situation into a manageable one, and for that, I am truly grateful!